Overview

At Mojous, we work hard to get your order packed and on its way as quickly as possible. Below you’ll find everything you need to know about our shipping process, delivery times, and what to do if something goes wrong.

Order Processing

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately after your purchase, and a separate shipping confirmation email with your tracking number once your order has been dispatched.

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout.

Shipping Rates

We offer free shipping on all orders over $109. For orders under $109, a flat shipping fee will be calculated and displayed at checkout before you complete your purchase.

Delivery Times

Once your order has shipped, estimated delivery times are as follows: standard shipping within the United States typically takes 5–10 business days. Please note that these are estimates only and actual delivery times may vary depending on your location and carrier availability.

Shipping Carriers

We ship using trusted carriers including USPS, UPS, and FedEx. The carrier used for your order will depend on your location and the size of your order. Once your order ships, you will receive a tracking number that you can use to monitor your delivery status directly on the carrier’s website.

Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. If you have not received your tracking information within 3 business days of placing your order, please check your spam folder first, then contact us at [email protected] and we will look into it for you.

Shipping Delays

While we always aim to meet our estimated delivery times, delays can occasionally occur due to circumstances beyond our control, including high order volumes, carrier delays, severe weather conditions, and public holidays. Mojous is not responsible for delays caused by third-party shipping carriers. If your order is significantly delayed, please reach out to us at [email protected] and we will do our best to assist you.

Lost or Stolen Packages

Mojous is not responsible for packages that are lost or stolen after a confirmed delivery has been made. If your tracking information shows that your package was delivered but you have not received it, we recommend checking with neighbors, checking around your property, and contacting the carrier directly to file a claim. If you are still unable to locate your package, please contact us at [email protected] and we will do our best to help resolve the situation.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at [email protected] with your order number and clear photos of the damaged item and packaging. We will arrange a replacement or issue a refund as quickly as possible.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us immediately at [email protected] with your order number and a photo of the item received. We will send the correct item at no additional cost to you.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to update your address before the order ships, but we cannot guarantee changes can be made once an order has been processed.